Correction of October 9, 2026: no change-of-mind refunds
On October 9, 2026 we removed every change-of-mind refund from new orders of every product: the Red-Pen File’s fit guarantee (a refund within 7 days if it doesn’t sound like you), Your 2027 Report Card’s 7-day “doesn’t sound like you” refund, and the case-by-case look at other requests within 7 days. All sales are final. Refunds for a reading that failed to generate, missing content, a calculation error, a double charge or a service stop stay as they were. The correction applies to orders placed after it, whose order step shows the new terms before payment; an order placed before it keeps the refund its order step showed.
Your 2027 — Episodes 2–10 + Extras
For “Your 2027 — Episodes 2–10 + Extras” ($9.99, one-time). The book opens as soon as you pay, so we can’t take it back the way a shop takes back a parcel, and all sales are final once it opens: there is no refund for a change of mind. Episode 1 is free, so you can see what the drama is like before you pay. We say this on the pay screen and the order summary before you pay.
We refund the full amount, any time, in these cases:
- Calculation error: the book doesn’t match what our published method gives for the birth date you entered.
- Missing content: something listed in the appendix to our Terms is missing from the book.
- Double charge: you were charged more than once for the same order.
- Service stop: we stop providing the book before its access date.
An order placed before the correction of October 9, 2026 keeps the 7-day refund its order summary showed.
To ask, use “Request a refund” at the bottom of the book or email support@horansaju.com with your order number. We refund to the card or wallet you paid with; your bank may take 5–10 business days to show it. A refunded order’s book stops opening.
1. Full refunds
For readings (the Red-Pen File and the other written readings), we refund the full amount you paid if you contact us within 7 days of purchase and one of these applies (Your 2027 Report Card has its own refund rules, in its section at the end of this page):
- The reading failed to generate: one or more chapters could not be written, even after retrying.
- Calculation error: for the birth details you entered, the pillars shown don’t match what the method published on our site produces. A pillar left blank because no birth time was given, which you accept at checkout, is not a calculation error.
- Duplicate charge: you were charged more than once for the same reading.
2. Orders placed before the correction of October 9, 2026: the fit guarantee
The fit guarantee ended with the correction of October 9, 2026. Orders placed after it, of any product, have no fit guarantee and no other change-of-mind refund.
A Red-Pen File ordered before the correction keeps the fit guarantee its order step showed: if it doesn’t sound like you, email support@horansaju.com within 7 days of delivery and we will refund the full amount you paid.
- The 7 days start at delivery, when all chapters of your file are written.
- One guarantee refund per customer.
- It covers Red-Pen File purchases only, not a gift its recipient has already opened, the 2027 Season File, the Pair File or Ask Horan notes.
- We may decline requests that abuse it, such as repeated purchases to get refunds.
- It comes on top of the refunds in section 1 and your statutory rights, and replaces neither.
3. Everything else
All sales are final. Because delivery starts right away, we don’t refund in other cases, such as a change of mind or an interpretation that didn’t resonate. A chart that differs because of birth details you entered by mistake is not a calculation error.
4. Customers in the EU and UK
Digital content normally comes with a 14-day right of withdrawal. At checkout, every buyer asks us to start delivery immediately, and EU and UK buyers acknowledge that this ends that right once delivery begins. If an order ever lacks that recorded consent, you can withdraw for any reason within 14 days of purchase.
Your statutory rights if the content is faulty or not as described are not affected. The fit guarantee in section 2 (orders placed before the correction) applies regardless of this consent.
5. Customers in Japan
The cooling-off system does not apply to online sales. There are no returns or cancellations for a change of mind; returns and cancellations follow this policy and our Japan commercial disclosure.
6. How to ask
Email support@horansaju.com with:
- the email address you used at checkout, or your reading link, and
- a sentence on what went wrong (for the fit guarantee of an order placed before the correction, telling us the file doesn’t sound like you is enough).
Please don’t put your birth details in the email. We can look up the order on our side.
7. How refunds are paid
Refunds go back to your original payment method through Stripe and usually appear within 5 to 10 business days of approval. The link to a refunded reading may stop working.
Before filing a chargeback with your bank, please contact us. It is usually faster.
8. Contact
- AboutUsAgency, Inc.
- 131 Continental Dr, Suite 305, Newark, DE 19713, USA
- Email: support@horansaju.com
Addendum: Ask Horan refunds
- We refund automatically (no need to ask) when our system detects a generation failure, timeout, cut-off answer, question mismatch or AI refusal of a note that passed Kachi’s check, and we cannot deliver the answer. Payments over the limits and duplicate charges are also automatically refunded. If a delivered answer does not address your question, write to support@horansaju.com so we can review it.
- If only some notes of a three-note order fail, we refund $4 (¥600) per failed note; if all three fail, the whole payment.
- There are no prepaid credits, so there is never a balance to refund.
- No refunds for change of mind. Your statutory rights are not affected.
- If the note included with your Red-Pen File (no charge) cannot be answered, write to us and we will make it right, including a refund of the file if you prefer.
The 2027 Season File
No change-of-mind cancellation once delivery starts. Contact us within 7 days of payment for a full refund for generation failure, a calculation error under our published method, or duplicate billing. If an outage leaves the file unfinished beyond 7 days, the full-refund promise remains available until completion. Statutory rights are unaffected.
The Pair File
The refunds for problems on our side also cover the Pair File. Non-delivery beyond 7 days, a calculation error or a duplicate charge qualifies for a full refund. Writing starts immediately after payment. All sales are final once delivery starts: no change-of-mind refunds. We do not guarantee that an interpretation will resonate or promise a relationship outcome.
Gifts
One private Korean saju story: 7 AI-written episodes, a keepsake PDF and one included Ask Horan note. The recipient enters their own birthday.
Unopened gifts are refunded automatically after 180 days. You can cancel an unopened gift earlier for a full refund. Once opened, all sales are final: no change-of-mind refunds. A reading that fails to generate, a calculation error or a double charge is refunded in full if you tell us within 7 days of the recipient’s checkout. Refunds go to the buyer.
A gift costs US$29 for English or ¥4,400 (tax included) for Japanese, once with no renewal. Recipients must also be adults 18+ and accept the reading terms and AI disclosure. Reading delivery begins at the recipient’s $0 checkout and is usually ready within 15 minutes. If the reading remains unfinished after 7 days, the refund offer remains available. Once the recipient has opened the gift, all sales are final: there are no change-of-mind refunds; refunds for a failed reading, a calculation error or a duplicate charge still apply.
Your 2027 Report Card
Your 2027 Report Card is digital content that opens in full the moment your payment is confirmed, so all sales are final. At checkout you ask us to deliver it right away and confirm that there are no change-of-mind refunds once it opens; in the EU and UK, this ends your 14-day right to cancel. Before paying, you can see your free overall score and the best month of any subject, so you know what the card is like.
We refund the full amount you paid in these cases:
- Calculation error: the card does not match what the method in the appendix to our Terms gives for the birth date you entered, or its overall score or best month differs from what the free card showed you before you paid. Tell us any time.
- Duplicate charge: you were charged more than once for the same order. Tell us any time.
- Not as described: the card is missing something the offer and the order sheet listed. Tell us any time.
An order placed before the correction of October 9, 2026 keeps the refund its order sheet showed: if the card doesn’t sound like you, email support@horansaju.com within 7 days of delivery (the card is delivered the moment your payment is confirmed) and we refund the full amount you paid, once per customer. We may decline requests that abuse it, such as repeated purchases to get refunds. Orders placed after the correction have no change-of-mind refund.
To ask, email support@horansaju.com with the email address you used at checkout or your card’s link (section 6). Refunds are paid as section 7 says, and a refunded card stops showing its contents. Your statutory rights are not affected.